Online HVAC Training:
Customer Interaction

Learn how to talk to customers efficiently

How to make your customer happy

Get a SkillCat certificate of competency

 

How does it work?

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Sign up for free

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Take 2-hour course online

Print SkillCat certificate

Course overview

Greeting the Customer

A warm, sincere greeting will make a positive first impression and dissipate the customer's apprehension.

Troubleshooting

Learn when to update the customer about the problem and how to keep the work environment clean.

Quoting & Leaving

Learn how to address the reports and bill details with customer and how to leave with a good impression.

Earn a certificate from SkillCat

Pass our simulated skills assessment and get a SkillCat certificate to prove your skills. Download online immediately after you pass.

An effective greeting should also help to identify the customer's needs, which can set the stage for making a sale

Why Customer Service is Important?

An increase in customer retention of merely 5% can equate to an increase in profit of 25%

Frequently asked questions

Will you help me get hired after the course?


Once you complete the online HVAC training, you will have the option to join our talent network. We have partnered with leading HVAC companies, and they are all hiring right now! Companies will look for new hands from this talent pool since you have proven your ability through training simulations and testing.




How do the simulations work?


We developed the HVAC training simulations based on real-world scenarios that you will encounter as an HVAC technician. These simulations allow us to test you on the information you just learned, and they teach you how to apply the knowledge to practical tasks.