Frequently asked questions
4.10 Suspension of your membership fees
a. If you join for a minimum period longer than 6 months, then during the minimum period you may suspend your membership without further cost for a maximum of 3 months during each 12 month calendar period. A year commences on the anniversary of the date when you commenced your membership. You are not entitled to accumulate suspension entitlements not take during a particular year.
The minimum duration of suspension for this category of membership is one month to a maximum of 3 months at any one time.
b. If you hold a 6 month DD or Lump Sum membership agreement, you may suspend your membership for either medical or travel reasons. Your application will need to be supported by a medical certificate or flight itinerary. The minimum duration of suspension for this category of membership is 1 month to a maximum of 2 months.
Once you have exercised the option to suspend your membership payments, the duration of your suspension period will be added to the minimum term of your membership. E.g. If you have a 12month DD membership and you suspend for 1month, that period will be added on to the minimum term of your membership.
If you hold a 3 month membership you will not be entitled to exercise the suspension options. Further extensions to the above periods will be looked at on a case by case basis. You must give us one week’s written notice of your intention to suspend your membership.