Customer Interaction

Learn how to talk to customers efficiently

How to make your customer happy

Get a SkillCat certificate of competency

customer service agent with customer

How does it work?

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Sign Up for Free

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Take 2-hour Course Online

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Print SkillCat Certificate

Course Overview

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Greeting the Customer

A warm, sincere greeting will make a positive first impression and dissipate the customer's apprehension.

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Troubleshooting

Learn when to update the customer about the problem and how to keep the work environment clean.

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Quoting & Leaving

Learn how to address the reports and bill details with customer and how to leave with a good impression.

Earn a certificate from SkillCat

Pass our simulated skills assessment and get a SkillCat certificate to prove your skills. Download online immediately after you pass.

Importance of Greeting Customers

An effective greeting should also help to identify the customer's needs, which can set the stage for making a sale

customer service operation

Why Customer Service is Important?

An increase in customer retention of merely 5% can equate to an increase in profit of 25%

customer service agent and customer