Customer Interaction
Learn how to talk to customers efficiently
How to make your customer happy
Get a SkillCat certificate of competency
How does it work?
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Sign Up for Free
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Take 2-hour Course Online
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Print SkillCat Certificate
Course Overview
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Greeting the Customer
A warm, sincere greeting will make a positive first impression and dissipate the customer's apprehension.
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Troubleshooting
Learn when to update the customer about the problem and how to keep the work environment clean.
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Quoting & Leaving
Learn how to address the reports and bill details with customer and how to leave with a good impression.
Earn a certificate from SkillCat
Pass our simulated skills assessment and get a SkillCat certificate to prove your skills. Download online immediately after you pass.
Importance of Greeting Customers
An effective greeting should also help to identify the customer's needs, which can set the stage for making a sale
Why Customer Service is Important?
An increase in customer retention of merely 5% can equate to an increase in profit of 25%
